Prestige Web Relations has a strong focus on quality in all respects, and this includes service availability. We know how important it is for services to remain constantly online.
This is why we have a comprehensive Service Level Agreement (SLA).
Service types that our SLA covers
Our SLA applies to all our services, including game servers, Virtual Dedicated Servers (VDSes), dedicated machines, voice servers, and webhosting.
Aspects our SLA covers
As measured from our other locations within the continental US, the physical network will have 100% availability. We also guarantee that Prestige Web Relations networking hardware will not be responsible for greater than 0.3% average packet loss or more than 0.5ms of jitter.
Our machines will be available to run applicable services 100% of the time. Any time that a rented service is not able to run because of a hardware problem with the physical machine hosting that service will be considered equivalent to network downtime.
Dedicated machines will be brought online within the defined number of business days. If this commitment is not met, the installation fee will be credited in full.
Any other ordered service will be put up at most 24 hours after the subscription has been activated. Time that the service is not online past the 24 hour mark will be credited, or the free trial extended, as applicable.
A staffmember will respond to any new support request made through the control panel’s “Help!” page during our business hours within 2 hours, and any wait beyond this will be treated as if it were a network outage for the service. Performance issues caused by Prestige Web Relations will be resolved within 24 hours